Terms and Conditions

Denovo Physio & Rehab Limited – Terms and Conditions

Last Updated: July 2025

Who We Are

Welcome to Denovo Physio & Rehab Limited! We’re a friendly physiotherapy and rehab clinic based in Preston, dedicated to helping you move better and feel your best. Our team is committed to providing personalised, high-quality care tailored just for you.
Company Registration Number: 16465888
Registered Address: 5 Meadow Street, Preston, PR1 1TR
Contact Email: info@denovophysio.co.uk

1. Acceptance of Terms

By using our website or booking our services, you’re agreeing to these Terms and Conditions. If you have any questions or concerns, please get in touch — we’re here to help.

2. Services Provided

We offer a range of physiotherapy and rehabilitation treatments designed to suit your individual needs. While we aim for the best outcomes, results can vary depending on your unique conditions.

3. Appointment Scheduling and Cancellations

You can book your appointments online or by phone. If you need to cancel or reschedule, please let us know at least 24 hours in advance to avoid cancellation fees.

4. Children and Consent

If you’re booking for someone under 18, a parent or guardian must accompany them and provide written consent before treatment.

5. Patient Responsibilities

To get the most out of your treatment, please share accurate medical information and follow the advice and plans our therapists provide.

6. Refund Policy

We generally don’t offer refunds for missed or late-cancelled appointments. However, if you think you have special circumstances, please reach out to discuss it with us.

7. Data Protection

We take your privacy seriously and follow UK GDPR and Data Protection laws to keep your information safe. You can read all about how we handle your data in our Privacy Policy.

8. Confidentiality

Your information is always treated with respect and confidentiality. We only share it with your consent or if legally required.

9. Limitation of Liability

While we do our best to provide excellent care, we can’t be held responsible for any damages resulting from the use or misuse of our services, except where the law says otherwise.

10. Virtual Consultations

For your convenience, we offer online consultations through secure platforms. Please make sure you’re using a private, secure internet connection during these sessions.

11. Payment and Insurance

You’re responsible for any fees not covered by your insurance or third-party payers.

12. Website Use and Intellectual Property

All content on this site is owned by Denovo Physio & Rehab Limited. Please don’t use it without permission.

13. Cookies and Analytics

We use cookies to help improve your experience on our site. By continuing to use the website, you’re agreeing to our use of cookies.

14. Complaints

If something isn’t quite right, please let us know at 📧 info@denovophysio.co.uk. We’ll do our best to sort it out quickly.

15. Changes to Terms

We may update these Terms occasionally — any changes will be posted here. By continuing to use our services or website, you accept the updated terms.

16. Governing Law

These Terms are governed by the laws of England and Wales.